Hi, I’m ingrid.. EXCUSE ME MY FORMAL DETROIT GREETING WHAT UP DOE!

Proudly from Detroit I’m IG!

A Black girl started in the customer service as a teen. Now a Black Woman proud business owner passionate towards being the voice of empowerment and creativity for uplifting our black-owned & minority-owned entity brands.

IGC is the passionate stamp that Genuinely Cares being the voice that uplifts all things related when Customer Service is involved for Black/Minority owned entities. IGC is also an advocate for organizations, nonprofits, and even your side hustle dreams.

This passion I have for Customer Service has guided my skillset to become certified in this field with over 15 years’ experience and obtain a degree in Business Management.

Being your entity voice advocate for your brand is my priority to you, your clients/customers for wanting more of the skills and talents your brand stands for and offers.

To my Detroit black and minority owned business brands you have a CS voice advocate. In a different city no problem this passion extends to you as well.

You do enough already allow IGC to be your CSA voice advocate because…I GENUINELY CARE!

What i’ve seen to provide the voice

Customer service is paramount for all entities, but it holds particular significance for black and minority owners. Here’s why

  • Cultural Sensitivity

  • Community Connection

  • Overcoming Stereotypes

  • Competitive Advantage

  • Business Growth

‍ ‍Cultural Sensitivity

Excellent customer service requires understanding and respecting these cultural differences which can enhance trust and loyalty among customers.

‍ ‍Overcoming Stereotypes

Can be challenged by delivering exceptional customer service to combat the negative perceptions. Demonstrating professionalism, integrity, and competence can break down these negative barriers others have cast.

‍ ‍ Business Growth

The eye of it all. Satisfied customers are likely to become repeat customers and advocates for your business/brand. Positive experiences can lead to increased customer retention, higher sales, which is crucial for long-term success. Longevity is the key.

In essence, prioritizing customer service not only meets the needs and expectations of diverse customers, but also strengthens the foundation for success with resilience in the face of challenges.

No matter the skill or profession customer service is all around us.

Because I GENUINELY CARE

‍ ‍Community Connection

Have deep ties within their communities. This can foster strong relationships and strengthens the bond within the community as a whole and lead to repeat business.

‍ ‍Competitive Advantage

Being in a competitive market especially as a black or minority owned entity. Displaying outstanding customer service can be the key difference in standing out from others and retain a loyal customer base.