Where black brilliance meets customer experience Excellence
Customer experience with Culture, Strategy, & Soul
Because I genuinely care
With over 15 years of experience IGC
Ensuring clients/customers get fast time resolution value
Bridge between sales/service customer service/support
High priority with Onboarding
Proactive problem solving
The importance of maintaining the integrity of the business/brand
Trust and Transparency
WITH A SMILE
Elevate the service ~ Amplify the voice ~ Lead with Black Excellence
IGC just doesn't fix customer service
IGC gives it a whole attitude adjustment
Customer service talks
What can IGC offer.. It’s okay the bullet points below won’t hurt
Email- Standard communication style
Social Media Google Review responses
Freelance- Upon discussion
*Elite Services( business drop-ins per your request to ensure CS is being met, audio phone contact, coaching/development/hiring support, quality assurance, traveling, templates, PreWrits
If you’re looking for something completely integrated and tailored to your specific business brand needs, IGC brand talks might be the next and right step. Sign up with your business email below to the start of your CS voice advocate journey.
LIVE EVENTS WITH igc SUBSCRIPTION
There are times Go Live will happen in different forms Zoom group IGC crew sessions, CS vent talks, YouTube, Podcast to name a few possibilities.
Hearing is effective · All talk
CUSTOMER sERVICE express talk
FOR MYGC (GENUINELY CARE) CREW SUBSCRIBERS
We are a private community as these talks will be geared towards the comfortability of expressing the emotions, feelings, venting and mutually discussing the avenues of CS that is all around us. Rather you are new to CS as a rep/specialist, have years under your belt, in management/leadership, or just had a CS experience that was amazing or terrible. The expressing can be done here in this judgement free zone.
Because I Genuinely Care!
Zoom to CS Talk for gc CREW subscribers
Engaging in small group sessions on best practices, uplifts of feedback, positive motivations, and continuous support
Because I Genuinely Care!
“Customer service is not always about who’s right but actually what is right in theintegrity of the service offered.”
IGC
Its nice to MEET you!
Ingrid of IGC
Certified in Customer Service & Leadership
I’m Genuinely passionate in being the voice that uplift our Black-Owned and Minority-Owned entities across different fields when others are in doubts or casting negativity.
I’ve encountered teachable moments that have shown me the do’s and don’t in Customer Service. Now it’s time for me to share, be on hand, and voice all the real things that are not said but in the most professional way with the goal for effective outcomes of support to all.
BECAUSE I GENUINELY CARE